Info | KAYA

Payment Methods

INFORMATION

PAYMENT METHODS
PayPal - Mercado Pago - Boleto - Pix - Ted - Doc - Credit Cards Visa, Mastercard, American. We can pay in up to x times - The approval of the order occurs after confirmation of payment.

EXCHANGES AND RETURNS
For exchanges and returns, send an e-mail to hello@kayadogdesign.com informing the order number, your name, CPF, telephone number, and the reason for the exchange or return. You will receive a return code and shipping instructions.

Products will be accepted for exchange or return only under the following conditions: Products must be unused, unwashed and without color or smell alteration. The product must be intact and with the KAYA label attached to the piece.

ATTENTION
Do not send your product without first obtaining your return code.
Products sent without a return code will be returned to the recipient.

IF THE PRODUCT IS DEFECTIVE
Send an e-mail with photos to hello@kayadogdesign.com informing the problem, we will open a call to evaluate your request, determine the reason for the defect and forward it to the responsible department, whether it is a repair, exchange, or refund.

DEADLINE FOR EXCHANGE
30 (thirty) calendar days from the date of purchase.

REFUND POLICY
The refund will be made in the same way used for payment, after receipt of the return and evaluation of product integrity. The freight for the exchange/return will be free if a manufacturing defect is found. The product must be returned with the DANFE sent originally with your order. Refunds will be given on orders where the right of withdrawal is verified, or where there are vices, malfunctions, or defects.

Chargebacks and refunds on credit cards will be requested from the credit card company and will occur within 2 (two) subsequent invoices.

If a refund is requested, the amount corresponding to freight will not be refunded, only the amount referring to the products.

DELIVERY AND SHIPPING
At the time of purchase, the shipping options available will be displayed. The shipping cost will depend on the shipping method chosen and your location.

DEADLINES
The shipment is made in 01 (one) day and the delivery time will depend on the recipient's location. When you enter the zip code of the delivery address you will see an estimated delivery time. When the product is shipped, you will receive a tracking code to track the shipment of your product while in transit.

ABRANGENCE
The entire national territory, except restricted areas by the Post Office. If you have requested delivery of your order in an area listed as 'restricted', check with the Post Office about the closest pickup point to you.

IMPOSSIBILITY OF DELIVERY
If the delivery address you provided is incorrect and results in the return of your order, you will be charged for the new shipping fee.

IMPORTANT
There must be someone on site to receive your order. The post office does not make scheduled deliveries.

FAQ

1. Is it possible to change the payment method after making the purchase?
No.

2. How can I track the status of my order?
You will receive order status updates by e-mail and a tracking code to track the status of your order.

3. Can I change my order?
Yes, you can change your order within 3 hours after purchase - through the confirmation email sent to your email. Or in your orders, if you are registered in our site. If you wish to change your order, please contact us immediately at hello@kayadogdesign.com

4. Can I cancel the order?
Yes, you can cancel your order within 3 hours of purchase. Send an e-mail to hello@kayadogdesign.com

5. Is it possible to change the delivery address after placing an order?
Yes, you can change your delivery address within 3 hours after placing an order. Send an e-mail to hello@kayadogdesign.com

6. If there is no one on site to take delivery?
The package will be returned to the mail center.

7. How does the refund work?

The refund will be made in the same way used for payment, after receipt of the return and evaluation of product integrity.

KAYA dog design is committed to providing a secure online shopping and payment experience while respecting our customers' privacy.

We use cookies to enhance and personalize your user experience. Cookies are files stored on your computer or smartphone when you access our site, which do not store personal data. We will only use information related to navigation and interaction to improve our services and serve you in the most personalized way possible. We also use pixel tags, usually inserted in the pages of our site, to monitor and measure the quality of our services. You can control the use of this storage through your browser settings, but your user experience may be impacted.

Under current legislation, in particular Federal Law No. 13,709/2018 - LGPD, by browsing and purchasing on this site the user/data owner consents to the processing of their personal data. Such treatment is limited to the minimum necessary to allow the proper identification of the customer, payment transaction and shipping of your purchase to the address informed. Even so, KAYA dog design operates in a secure and preventive manner to ensure the protection of the holder's personal data and that there is no undue access to it. No data will be disclosed, shared or sold to third parties, with the exception of strict judicial requirements.

The holder of personal data has the right to request the deletion of his/her account and any subscription to mailing lists or other forms of advertising. This right can be exercised directly in your account or in the email itself. In case of doubts or requests, please contact us through the e-mail hello@kayadogdesign.com.

Any change in our privacy policy will be disclosed on this page.